These are the different statuses that Crew can have that will effect whether they can be booked on jobs or how admin can communicate with them.  Here is your STATUS cheat sheet!

APPLICATION IN PROCESS

A person has started to apply but not submitted the application form, they will appear to admin as IN PROCESS.  In the crew app this stage will appear in the company section as APPLICATION.

Coms: This means that admin can send the workforce a notification but can't yet book, invite, or approve them into a role

APPLICANT

A person has completed their application submitted it for approval, and is waiting to be approved or declined by admin. In the crew app this stage will appear as PENDING.

Coms: This means that admin can send the workforce a notification but can't yet book, invite, or approve them into a role

APPROVED

Admin has approved during the application but the persons company profile section is not yet complete. In the crew app this stage will appear as INCOMPLETE.

Coms: This means that admin are able to send them notifications and book them into a role, but cannot invite or approve onto a role. 

NB: Status never goes back to APPROVED  once ACTIVE

ACTIVE

Crew that have worked in the last 30 days OR have been approved within the last 30 days, and have a complete company Profile.  In crew app they will appear as ACTIVE or INCOMPLETE depending on how they completed company profile.

Coms: Admin can send notifications, book, invite and approve them onto a role.

INACTIVE

Crew that have not been booked on a role within the last 30 days will appear as INACTIVE  on admin portal. On Crew app they will appear as ACTIVE/INCOMPLETE.

Coms: Admin can send notifications, book, invite and approve them onto a role.

INVITED

Crew have been invited into the company and skip the application process (the crew will have already clicked "join the team" button).  In Crew app their status will appear as INVITATION.

Coms: Admin can send notifications and book them onto a role.

DECLINED

Crew were declined from the application process by admin.  The application will then be removed and unable to be seen by the person who applied. 

Coms: None

SUSPENDED

Crew have been suspended by Admin and can still be restored by the company.  In crew app their status will show as SUSPENDED

Coms: None until reinstated

DELETED

Crew deletes all their data from the platform. Crew can’t be restored. Admin can’t delete users, only Crew or Liveforce Admin can delete. The company should not appear in Crew App

Coms: None


To understand how Statuses look for staff in the Crew App read this article 


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